Refund Policy

Last updated: [19 December 2025]

We value our customers and aim to ensure satisfaction with every purchase. Please review our Refund Policy carefully before placing an order, particularly for international shipments.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• The item received is defective, damaged, or incorrect.

• The item is unused, in its original packaging, and in the same condition as received.

• A refund request is submitted within [7] days of delivery.

Certain items may be non-refundable, including but not limited to:

• Customized or made-to-order products

• Perishable goods

• Digital products or services (if applicable)

• Items marked as “Final Sale”

These exclusions will be clearly stated on the product page.

2. International Shipping Considerations

For international orders:

• Shipping fees, customs duties, import taxes, and handling charges are non-refundable.

• Customers are responsible for any return shipping costs unless the item is defective or incorrect.

• We are not responsible for delays, losses, or additional charges caused by customs authorities in the destination country.

3. Return Process

To request a refund, please contact us at [huntrix2900@gmail.com] with:

• Your order number

• A description of the issue

• Clear photos (if the item is damaged or incorrect)

Once approved, return instructions will be provided. Items returned without prior approval may not be eligible for a refund.

4. Refund Method and Timing

• Approved refunds will be processed to the original payment method.

• Refunds are typically processed within [7-14] business days after the returned item is received and inspected.

• Please note that banks or payment providers may take additional time to reflect the refund.

5. Non-Delivery or Lost Packages

• If an international shipment is confirmed as lost by the courier, we will assess the situation on a case-by-case basis.

• Refunds or replacements will be subject to courier investigation outcomes.

6. Exchanges

We do not guarantee exchanges for international orders. If approved, an exchange may require the original item to be returned at the customer’s expense.

7. Contact Information

For any refund or return inquiries, please contact us at:
Email: [huntrix2900@gmail.com]
Phone: [+27 84 671 5844]